Guest feedback
intelligence.
A custom application that collects guest reviews every day and shows hospitality teams the issues that keep coming back.
See the feedback workspace“The room was comfortable, but the arrival instructions were unclear.”
Guest feedback, spread
across platforms.
Reviews arrived on several channels. Understanding what guests were saying meant visiting each platform, reading comments one by one and spotting recurring issues by hand.
- Every review in one place
- Recurring themes, not single comments
- Trends across properties and over time
Collect daily.
Structure consistently.
We treated reviews as operational data. New reviews are collected automatically every day, stored in one structured model and analysed with AI by theme and sentiment.
From individual comments
to operational insight.
One workspace brings reviews, recurring themes and department follow-up together, so issues reach the team that can fix them.
“The room was comfortable, but the arrival instructions were unclear.”
| Theme | Sentiment | Department |
|---|---|---|
| Room experience | Positive | Housekeeping |
| Arrival instructions | Needs attention | Front office |
| Breakfast | Mixed | Food & beverage |
One place to understand
guest feedback.
Reviews are collected and structured automatically. Management follows recurring themes and sentiment over time, without checking each platform separately.
“We no longer have to go through different review platforms to understand what guests are saying.”