Hospitality / Client story

Contactless
hotel setup.

An old motel. A new way to welcome guests.

We connected registration, payments, guest communication and room access.

See the guest journey
Illustrative guest experience
Client
US independent hotel
Project
Contactless hotel operations
01 / Context

An old motel,
rebuilt without reception.

The owners renovated an old motel into a hotel with no front desk. We set up the connected systems that let guests check in, pay and reach their room on their own.

Motel renovation / 2025
02 / The approach

What made
it work.

Separate services coordinated around the same guest stay.

ReservationPMS configurationVerificationPaymentsEmail & SMSSmart locksQR purchases
03 / The solution

A stay, from the guest's side.

Ready before
the journey.

Guests complete a simple registration and payment process before they arrive.

Complete your stay registration
Complete registration
โœ“Payment complete
Behind the scenes

Registration and payment rules follow the reservation.

Access for
this stay.

Guests receive a unique access code after their required arrival steps are complete.

Your access details
Valid for your stay.

Go to the main entrance and enter your code on the keypad.

Behind the scenes

Unique codes are sent after required arrival steps are complete.

The small
details work too.

During their stay, guests can make purchases and get quick answers without needing staff on site.

How can we help?
Where can I find extra towels?
Extra towels are in the cupboard in your room.
Behind the scenes

QR purchases and AI-assisted replies support everyday guest needs.

04 / The results

A hotel operating
without a conventional
front desk.

  • Guests register before arrival.
  • Payments and access details are handled automatically.
  • Snack purchases need no staff handling.
Client feedback
We bought an old motel and renovated it into a proper staffless hotel.
Shaun ยท Owner

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