MEWS SUPPORT PLANS
Experienced hospitality team
Fast response times
Ongoing partnership
TRUSTED BY HOSPITALITY BUSINESSES
WHAT’S INCLUDED
Practical support. Real expertise.
Our support plans give you a dedicated team to help with Mews, integrations, payments, OTAs and day-to-day system questions, so your team can focus on running the hotel.
Mews Configuration
Rates, products, policies, settings, user configuration and system optimisation.
Payments
Mews Pay, payment terminals, failed payments, refund workflows, payment setup and troubleshooting.
OTAs & Distribution
Booking.com, Expedia, Hostelworld, SiteMinder, rate mapping and channel issues.
Integrations
Accounting systems, POS, key locks, guest journey tools, Marketplace apps and third-party systems.
Reporting
Mews reports, revenue checks, payment reports, data exports and basic management reporting.
Operations Support
Front office workflows, check-in / check-out, no-shows, deposits, cancellation workflows and best practice questions.
New Features
Help understanding new Mews functionality, feature updates, new modules and recommended configuration changes.
Vendor Coordination
Support communicating with Mews, SiteMinder, payment providers, integration partners and other hotel technology suppliers.
SUPPORT PLANS
Choose the plan that fits your needs.
All plans include the same dedicated support and core services. Choose the commitment that works best for your operation.
FLEXIBLE
Monthly
£575
/ month + VAT
Flexible monthly agreement
Cancel monthly
Same dedicated support
MOST POPULAR
6 Months
£400
/ month + VAT
6-month agreement
Lower monthly rate
Same dedicated support
BEST VALUE
Annual
£349
/ month + VAT
12-month agreement
Lowest monthly rate
Same dedicated support
Choosing a plan starts a conversation—not a payment. We’ll confirm your scope and start date with you.
What’s not included?
Larger implementation and development projects are quoted separately.
Full PMS migration
New hotel implementation
Major reservation imports
Large accounting integration projects
Power BI implementation
Data warehouse projects
Custom applications
Website development
Complex API integrations
On-site consultancy
Support clients can still ask us about any of these projects and we’ll provide a separate proposal.
FREQUENTLY ASKED QUESTIONS
Common questions.
What is included in the support plans?
How quickly do you respond?
Is there a minimum term?
Can you also help with other systems?
Can you help with larger projects?
How do we get started?
READY TO GET STARTED?
Let’s keep your Mews running smoothly.
Choose a plan or get in touch to discuss your hotel’s support needs.